Students walking through Lobby of Patton Hall

CURRENT RESIDENTS

As a current resident in University Housing, numerous support services are available to you. Whether you are new or returning resident, we encourage you to review our Community Living Guide for complete details of your on-campus living experience, including policies and procedures. Need information on access cards, technology, maintenance requests, parking or anything else? Find it here.

SPRING 2023 MOVE-IN

Residents will be required to sign up for an individual move-in time as part of University Housing safety measure related to COVID-19. Sign-up information will be included in the move-in email coming later this month to your GSU student email.

MOVE-IN INFO

IMPORTANT UPDATES

University Housing Services

Lockouts & Access Cards

Access cards are to be used only by University Housing residents. Access cards open all entrance and exit gates for the building to which the resident is assigned. Residents are issued a key that will open the apartment and bedroom doors. In the event of a misplaced or lost key, students should go to the Community Desk to check out a spare key. Residents who cannot access entry points due to defective cards should call the Community Desk or the police sub-station from an outside phone to report the problem immediately. Residents are expected to carry their access cards with them at all times.

Spare Keys

A resident must present a photo ID to check out a spare key. Spare keys are only issued to the resident of that specific room. No resident will be granted access to another resident's room for any reason.

The spare key should be returned to the Community Desk by 9:30 a.m. the next day. If it is not returned by this point, it will be considered lost, and the student will be charged $75. A resident may check out a spare key three times a semester at no cost. After that, all spare key checkouts will carry a $50 service charge.

Lost Access Cards

Residents should report misplaced or lost access cards immediately to the Community Desk so they can be deactivated and replaced.

Judicial action may be taken against a resident who fails to report a lost card that is then used to illegally enter a building or a residence hall. Access cards are not to be given to any person other than the resident to whom they are issued. A replacement card costs $35.

Parking

Parking decks are secured and monitored by police 24/7. Residents are given access cards to gain entry into assigned decks. Illegally or improperly parked vehicles will be towed at the owner’s expense. Contact University Housing by email or through the Community Desk for information regarding towed vehicles. Georgia State assumes no responsibility for vehicles or protection of any vehicle or its contents at any time.

Piedmont North, Piedmont Central and University Commons Residents

Parking is available through University Housing for residents at Piedmont North, Piedmont Central and University Commons. Parking costs $400 per semester and is billed during each semester with housing fees and tuition. Motorcycle spaces are also available upon request and are billed half the rate of a car space. Residents requesting motorcycle space should indicate that on the parking application. Residents of Piedmont North, Piedmont Central and University Commons should complete the parking application in MyHousing under the Personal Preferences tab.

Patton Hall, Greek Housing or University Lofts Residents

Residents of Patton Hall, Greek Housing or University Lofts should contact Campus Services at 404-413-9500 or refer to Parking for information.

Parking Cancellation

Residents who wish to cancel their parking may do so in University Housing at 75 Piedmont Ave., Suite 110, by completing a Parking Cancellation Request Form and turning in their parking decal if applicable. Once parking has been canceled, residents will be charged for the number of days they parked plus an $80 cancellation fee.

Safety

Security is a priority for University Housing. The Georgia State University Police Department and University Housing staff members are available 24/7 to make sure students feel safe. All residence halls have controlled access and are equipped with smoke detectors and fire extinguishers. Georgia State is proud to have been a part of downtown Atlanta for 100 years. The university’s proactive approach to safety and crime prevention has succeeded in minimizing criminal activity on campus and promoting greater awareness and security.

Security Goals

Through a commitment to a strong internal police department, and in coordination with downtown partners, the goal of University Police is to do everything possible to ensure the safety and security of the people on Georgia State campus whether they live, work or visit.

Safety Services

Services to assist on campus residents include a campus shuttle and escort service, emergency call boxes and more. For more information on these programs and services, please see the links on the left side of the page or visit Georgia State University Police.

Technology Services

The Residential Network (ResNet) is managed by the University Housing Information Technology Services, whose mission is to provide high-quality ResNet services to University Housing residents and guests. Apogee is the provider for cable, high-speed internet and telephone service.

TV Service

Resident rooms are provided with cable TV service, which includes a basic channel lineup with over 80 HD channels. Residents will need to provide their own television equipment with a built in QAM (quadrature amplitude modulation) tuner. Most television sold after 2007 in the United States should be equipped with the QAM tuner. The premium HD services are included in the the residence hall fees, and residents will not need to preregister with Apogee.

How to Connect Cable Service

To connect to cable service, simply plug the television coaxial cable into the analog cable port located in the bedroom. Visit MyResNet for a complete listing of channels for the residential television network. For questions, visit the Apogee Help Desk located in the main lobby of the University Commons or the first floor lounge of University Lofts. For support, please contact Apogee at 855-813-7007 or visit MyResNet.

Note: Residents may not tamper with data hardware, splice or split cable or mount outdoor antennae or satellite equipment anywhere on the facilities.

High Speed Internet Service

Georgia State University has partnered with Apogee to provide wireless and wired internet service and support to all of our residence halls. To make sure you're connected, follow the steps below to ensure you are registered for service!

Georgia State University ResNet Packages

100 Mbps Download speed	Connect 5 total devices	Included
200 MBPS Download speed	Connect 10 total devices	$89/Semester

Connect Your Computer

For Wi-Fi, choose the network named "MyResNet" (for5Ghz devices) OR "MyResNet Legacy" (for 2.4Ghz devices)
Open a browser - You will be re-directed to the MyResNet Splash page
Select "Click here to continue
At the bottom of the page, copy and paste "MAC address" into a word document. You will need that later
Click "Create an account"
Fill in your information
Select "Add devices"
Select your device and input MAC address. You will need to do this for all your devices
Restart your device

Connect Your Other Devices and Increase Your Internet Speed

Make sure that all your other devices like smartphones, tablets, and game systems are registered. If you use a device that has not been added, you will be prompted to add that device using the device's MAC address. Please follow these instructions to add your additional devices to your MyResNet portal.

When you connect a device to MyResNet that is not registered, you will be transferred to the ResNet portal page to register device
Click continue to either create an account or log into your account. You'll notice the MAC address for your device is listed at the very bottom. Jot this down!
Once you login or create an account, you'll be re-directed to your MyResNet dashboard. Select Add Device and input your MAC address from step #2.

Maintenance Requests

Residents may occasionally require assistance from maintenance staff for various issues such as drain clogs, leaks and other minor repairs. Residents can submit maintenance requests online (see below). Requests are addressed by time of receipt and level of priority (emergency situations take priority over routine issues).