We ask for enough details to help our staff decide who will receive your request and to help our service staff understand as much as possible about the problem before they arrive. Before you check-into your room, our staff may have placed a maintenance request to ensure that your room is in its best condition. Because these maintenance requests may have been submitted prior to your arrival, maintenance employees may arrive at your room to repair something that you did not submit. They will provide you with the reason for their visit prior to entering your room. If you are not home at the time, they will leave notification that they were in your apartment or suite.