Our own staff repairs the vast majority of work requests we receive. Sometimes it may include redirecting work to offcampus service companies (e.g., vending machine companies, elevator maintenance contractors, Apogee) or renovation contractors (e.g., for residence halls that reopen after large or small renovations). Requests referred to others are also coordinated and tracked through residence hall facilities staff. If you have any question about work we referred, ask your Residence Hall Director to follow up on your inquiry. It is our responsibility to contact all contractors. By maintaining our ongoing relationships with these service providers, we are typically able to follow up and secure repairs within a reasonable time. We hold some work until it can be combined into a larger, more efficient project or contract. Examples include room painting, carpet replacement and others.