Response times for maintenance problems vary according to the nature and timing of the problem. After the initial rush of reported problems that occur during fall opening, the following generalizations may be made.
Emergency requests will be addressed using the first available staff. Emergency problems include: no power, no water, person stuck in elevator, flood and no lights at all.
Routine problems submitted during the week will normally be addressed within 48 hours. Weekends and holidays are the exception; the work will be addressed the next work day. Routine problems include: pipe drip, clogged sink/toilet, clogged shower/tub, insects in rooms, windows stuck/jammed garbage disposal and/or lock core changes.
We try to resolve our minor problems with planned work as quickly as possible. However, due to the high volume of request and the urgency of other requests, response time may take longer.