Depending on the urgency of each maintenance issue, we will create a service request and contact our maintenance staff. Once your maintenance request has been submitted, you will receive an automatic email confirmation with your service request number. Once a manager approves your request and assigns it to maintenance or housekeeping staff, you will receive another email with your service request number. Please keep this number handy when contacting our office about the status of your request.
For most work, we currently do not schedule repairs the way that some agencies do, i.e. "Someone will be there between the hours of 9 and noon on Tuesday.” Our pest control contractor will always schedule in advance due to the nature of their work. Most repair staff will arrive without prior notice.