Dirt and stains happen, but some residents make little effort to remove them from the carpet before the stain is set into the fibers. By the time we get apartments back in the summer, many stains have become permanent. We continue to improve our resident spaces by replacing the most damaged and severely stained carpeting. This work is expensive, and the cost for having to replace carpet early due to improper care will be passed along to the suite or apartment occupants. We expect that residents will make every effort to blot and clean up spills immediately. Some carpet cleaning products and stain removers you can buy at local stores are effective if used immediately. Sometimes, spills and stains may be of a sufficient magnitude to require professional treatment. Please submit a maintenance request immediately if you are unable to remove a carpet stain on your own.
We will continue to use outside contractors to replace badly stained or soiled carpeting or if carpeting is damaged by bleach or burns. The cost to do this work will be passed along to the responsible resident(s).