Technology Services

Technology Services

The Residential Network (ResNet) is managed by the University Housing Information Technology Services whose mission is to provide high quality ResNet services to University Housing residents and guests. Apogee is the provider for cable, high speed internet and telephone service.

Resident rooms are provided with cable TV service, which includes a basic channel lineup with over 80 channels and an option to subscribe to premium channels. Residents will need to provide their own television equipment. The basic services are included in the the residence hall fees, and residents will not need to preregister with Apogee. Apogee offers HD premium television channels within bedrooms at additional cost. If residents would like premium TV channels, call Apogee directly at 1-855-813-7007 for the best promotional rates. A digital set top box is required for premium services. It should be noted that these boxes are transferable to other DirecTV compatible satellite setups and will have to be returned when the resident moves out.

To connect to basic cable service, simply plug the television into the analog cable port located in the bedroom. The basic service is live and ready to use. Visit MyResNet for a complete listing of channels for the residential television network. For questions, visit the Apogee Help Desk located in the main lobby of the University Commons or the first floor lounge of University Lofts. For support, please contact Apogee at 855-813-7007 or visit MyResNet.

Note: Residents may not tamper with data hardware, splice or split cable or mount outdoor antennae or satellite equipment anywhere on the facilities.

University Housing Information Technology Services would love to hear your feedback, both the good and the bad. Please help to improve the technology services offered within the residence halls by taking this five-minute anonymous online survey.

ResNet provides each residence hall and university apartment resident with burstable speeds up to 100 Mbps. The fast Ethernet network connection in rooms allows residents to connect to the campus network and internet. Residents will need to provide their own equipment (computer, Ethernet cable, Category5 or Category6 cables, etc.). Residents will need to register (up to five devices) if they wish to use high speed internet service. Access to network resources is governed by Apogee. For more information, please contact Apogee at 855-813-7007 or visit MyResNet.

Follow these steps to use the ResNet network in the room or apartment:

  1. Connect a Category5 or Category6 data cable to the network port on the computer and to the data jack in the room. If residents need a data cable, they are available for $8 purchase at any of hall community desks and charged to their student account directly.
  2. Turn on the computer and open the web browser. The browser should be automatically redirected to the Apogee network registration page. If the registration page does not load automatically, try typing the url for a public web page (i.e., http://google.com), and the computer should be redirected to the network registration page.
  3. Follow the instructions on the registration page.
  4. To verify that the computer's operating system has the current patches installed and an anti-virus software is installed, download and run the network registration application (Bradford_Dissolvable_Agent.exe). This program will not be permanently installed on the computer and may be deleted after registration. To register the computer, this program must be downloaded and run.
  5. Registering a device with Apogee Network implies acceptance of Apogee Appropriate Use Policies.
  6. When the registration application indicates success, please close and reopen the browser. Full network access should be available.
  7. If the steps above do not register the computer or device, please call Apogee 855-813-7007 or visit MyResNet.

Console or Other Device:
To register a browser-less or other type of network device such as a game console, obtain the MAC (sometimes referred to as physical) address of the device to register. Please refer to the manufacturer's documentation for this information. Once the MAC address has been obtained, login to the MyResNet account and select Add another device from the Connect a Device section and enter the device type, the MAC address and description of the device to register, and select the Register button. Once registered, the device may need to be rebooted in order for it to obtain a new ip address.

ResNet Wireless Network
ResNet Wireless internet service is also available throughout University Housing common areas such as lounges and conference rooms. The MyResNet wireless network is available for use by University Housing residents and guests. Enable the wireless network adapter on the a laptop or wireless device. Locate the MyResNet-Wireless on the list of available wireless networks. Connect to the MyResNet Wireless network.

Apogee requires that all wireless access points attached to the network are properly configured and secured. This ensures that the owner of the wireless access point knows exactly who is connecting to it. Please note personal wireless access points are not allowed in the University Commons, Patton Hall and Piedmont Central. These residence hall are equipment with wireless access for all residents in these buildings. Residents are responsible for all network traffic that passes through their access point. For example, if a computer in the room next door connects through a secured or unsecured wireless access point and becomes infected with a virus, everyone connected to the access point will be quarantined until the infected computer is cleaned. To securely configure an access point, residents should enable WEP or WPA security or MAC based filtering, change the default SSID and change the default admin password. Please check the router WAP documentation. University Housing does not provide configuration support for wireless access points.

Please note that if a residence hall room is in close proximity to an area offering wireless service, residents may be able to connect to it from their room. However, Apogee does not guarantee wireless coverage in individual rooms with the exception of University Commons, Piedmont Central and Patton Hall.

University Housing Information Technology Services would love to hear your feedback, both the good and the bad. Please help to improve the technology services offered within the residence halls by taking this five-minute anonymous online survey.

Resident Room Phones
A telephone jack is provided in every bedroom and in the common area of the apartments. Phone lines are not installed in individual resident rooms by default. Residents who would like to have a phone line installed in their room should call Apogee at 855-813-7007 and give their room number, residence hall and campus email address when requesting that a line be installed. This service is available at an additional cost of $79 for a semester. Phone requests may take up to 14 days to complete. Residents are responsible for all charges related to this service. Residents are also responsible for paying the fee to transfer their private line to a new assignment in the event of a room change. Residents may use a calling card to make long distance calls from the community area phone.

University Housing Information Technology Services would love to hear your feedback, both the good and the bad. Please help to improve the technology services offered within the residence halls by taking this five-minute anonymous online survey.

If the device is not getting online, check to make sure that the data cable is plugged in on each end. If it is still not working, plug a computer that is working into the jack being used to determine if it gets an IP address and can get online. If the computer works, then the data jack is working. If the data jack is working, please contact the manufacturer for support, since Apogee does not provide support for these devices except to verify that the data jack is working correctly. If the data jack is not working, please call Apogee 855-813-7007 or visit MyResNet and look at appropriate use of routers, switches and wireless access points on the MyResNet network. If residents bring a router, switch, hub or wireless access point from home that they plan to use in their room or apartment, they should read the following:

Retransmission or propagation of the network connection through the use of switches, hubs, routers or wireless access points is allowed for personal use within the resident's room or apartment. All devices placed on the Apogee network must be securely and properly configured, and the resident who registers the device(s) will be solely responsible for any violation or abuse resulting from the use of the device(s). Any device that causes network-related problems or denies service to other users may be disconnected from the network without prior warning.

University Housing Information Technology Services would love to hear your feedback, both the good and the bad. Please help to improve the technology services offered within the residence halls by taking this five-minute anonymous online survey.

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